Terms of service
1. Welcome to TSAYA
TSAYA offers sport, wellness and practical everyday accessories. These terms apply to purchases from our store and use of our website. Questions about a product or order can be sent to vbalde.digital@gmail.com. Shopify hosts our store; TSAYA is your seller and your contact for order support.
2. Product information and safe use
We aim to describe products accurately, including size, materials, intended use and any relevant limitations. Screen settings can affect how colors appear. Please read the product description and supplied instructions before purchase and use. Contact us about important details that are unclear.
Our sport and wellness accessories are not a substitute for professional medical advice, diagnosis or treatment. We do not promise weight loss, healing, injury prevention or a particular fitness result. Use each product only for its stated purpose, inspect it before use, follow any weight, age or safety limits, and stop using it if damaged or if it causes pain or irritation. Seek professional advice when your health or ability to use a product safely is uncertain. Misuse and normal wear are different from a manufacturing defect; your legal rights concerning unsafe or defective products remain protected.
3. Prices, payment and order acceptance
Prices are shown in the currency stated by the store. Applicable shipping charges and taxes are displayed before you submit payment. Price changes apply to future purchases, not an accepted order. Please provide accurate contact, payment and delivery details and use a payment method you are authorized to use.
An order confirmation acknowledges receipt. We may decline or cancel an order for an unavailable product, suspected fraud, an inability to deliver, or a material pricing or listing error. We will explain the issue, contact you when appropriate and promptly refund any payment for items we cancel. We will not substitute a different product or increase an accepted order's price without your agreement.
4. Changes and cancellations
Contact us as soon as possible if you need to change an address or cancel. We will try to help before dispatch, but a change may no longer be possible once an order is being processed or shipped. Shipped orders follow our Return and Refund Policy. This does not limit cancellation rights required by law.
5. Shipping, delays and delivery problems
Available destinations, shipping charges and delivery estimates are shown at checkout or in our Shipping Policy. Delivery estimates are not guaranteed arrival dates unless expressly stated. We remain your contact for fulfillment questions, including when a supplier or carrier handles delivery.
If we cannot ship within the promised time, we will notify you, provide a revised shipping estimate where available, and offer the choice of agreeing to the delay or cancelling the unshipped merchandise for a prompt refund, as required by applicable law. If a parcel is missing, damaged or marked delivered but not received, contact us so we can investigate with the carrier and arrange an appropriate solution. Tracking alone does not remove rights you have under applicable law.
Please check your address before ordering. If an incorrect address you supplied causes extra delivery costs, we will explain any proposed charge before asking you to pay it.
6. Returns, defects and refunds
Please read our Return and Refund Policy before buying for return periods, eligibility and any disclosed return costs. Contact us before sending an item back so we can provide instructions and the correct return address.
For a wrong, damaged, defective or materially misdescribed item, contact us promptly with your order details. We may request reasonable information or photos to understand the problem. We will provide an appropriate remedy, such as replacement or refund, subject to applicable law, and cover reasonable return shipping when the return is caused by our error or a confirmed product defect. A change-of-mind or hygiene restriction does not remove your rights for a defective or incorrectly supplied item.
Approved refunds are issued to the original payment method where possible. We will confirm processing; your payment provider may take additional time to post the credit. Nothing in these terms removes mandatory consumer rights or lawful payment-dispute rights.
7. Fair use, privacy and content
Do not use our store for fraud, unauthorized payments, harassment or interference with its security. Keep your account details secure and tell us promptly about unauthorized activity. We may restrict misuse, while honoring existing refund obligations and applicable law.
Personal information is handled as described in our Privacy Policy. Store content and branding belong to TSAYA or their respective owners. You may use the website for personal shopping, but may not copy protected content for commercial use without permission. Reviews must reflect genuine experience; these terms do not prohibit honest reviews or lawful complaints.
8. Responsibility and resolving problems
We are responsible for meeting our obligations as a seller. Product descriptions and any expressly offered warranties apply, together with rights and warranties required by law. We do not exclude responsibility that the law does not allow us to exclude. Any permitted limitation of liability does not affect mandatory rights regarding injury, defective goods, fraud or other protected claims.
If something goes wrong, please contact us with your order number and the outcome you are seeking. We will work with you in good faith. You remain free to use remedies available under applicable law; these terms do not impose mandatory arbitration or waive court, small-claims or consumer-protection rights.
9. Changes to these terms
We may update these terms for future purchases and website use. The version in effect when your order was accepted applies to that order, except where law requires otherwise. Changes do not retroactively remove an agreed benefit or mandatory right. Review the current terms before placing a new order.